The more accessible a company's services are, the more business it will do. Why are the same ___1___ not applied when it comes to Internet websites then? A Hong Kong study has found that the local sites of two leading ___2___, McDonald's and Motorola, are the most user-unfriendly of the 30 websites tested. The lack of ___3___ means they are not only losing customers, but ___4___ to meet their social responsibilities.

       In an ever-more Internet-connected world, ___5___ are as important as physical shops or offices. They are ___6___ used as a way of banking, shopping and getting news. This is especially so for the disabled, who find it ___7___ to shop on-line than go to a store in person. A website that does not let them do this is the same as having a(n) "___8___" sign on a door.