A
Michelle Swan, a 33-year-old mother, says she was ordered off a bus into the cold and rain by the driver because one of her twin toddlers(学步的小孩)was crying.
Michelle Swan says the driver stopped the bus angrily, walked up to her and shouted at her to shut up her son and get off the bus. Afterwards, she had a 30-minute walk in to a nearby town Tonbridge in the cold and rain.
Ms. Swan said: “I was shaking and fighting back tears. I just froze. I felt awful. I’d been to hospital with one of the boys because he can’t walk properly. I had been to a hospital appointment. About every two weeks he goes to see the doctor. We go about three or four times a month. I had tried everything to stop Rocco crying, but it was useless,”
After she was forced to get off the bus, she had to walk in to Tonbridge town centre to get her prescription(处方) when it was so cold in the rain and then on home.
She telephoned the company and said she wanted an apology from the driver.
The manager from the company spoke to Miss Swan for around 15 minutes on the phone and listened carefully to everything she had to say. Then he apologised several times to her. Meanwhile, he took down the code(密码) on her bus ticket to find out who the driver was. As a result, the driver was spoken to and left work for one day.
21. Why was Michelle Swan ordered to get off the bus?
A. Because it was raining and very cold.
B. Because her twin babies were crying.
C. Because the driver couldn’t stand the crying baby.
D. Because the driver stopped the bus angrily.
22. Who was Rocco in this text?
A. The driver of the bus. B. A son of Michelle Swan.
C. The manager of the company. D. A doctor in the hospital.
23. Which of the following words can be used to describe the manager of the
bus company?
A. Careful and curious. B. Cold and angry.
C. Sad and rude. D. Patient and caring.
