A
Return & Refund Guarantee
The “Returns & Refund Guarantee”（退换货保证）is a promise provided by most sellers for every product they sell on DHgate. Com. When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality. you can not contact the seller to solve these problems. DHgate will offer additional help if the seller is not cooperative（配合的）.
Scope（范围）
The following points should not be included in the “Returns & Refund Guarantee”：
▲The seller didn’t make any promise.
▲The seller can provide evidence to prove the products are as described.
▲You didn’t contact the seller within the promised time.
▲You have paid the seller before asking DHgate for help.
Sellers are able to set up the following promises；
Returning products for any reason
Buyers can return products for a refund within a specific day which has been set up by sellers，such as 3 days，and 7 days from the day when the products are received. The products’ receive date is the date that is shown on the shipping carrier’s official website. Buyers should prepay any return shipping cost, which will be given back to the buyers after the seller receives the products as long as the products are returned in the same exact condition as when they were delivered.
Returns or Refunds accepted if the product has quality problems
Buyers can return the products for a refund when they are not as described or have quality problems by communicating directly with the seller. The seller is responsible for the return shipping cost.
Buyers can get a refund and keep the products when the products are not as described or have quality problems by communicating directly with sellers.
21.Who can get additional help from DHgate in the guarantee?
A.The buyers in physical stores.
B.The buyers on DHgate.com.
C.The sellers on DHgate.com.
D.Both the buyer and the sellers.
22.Which situation is within the scope of the guarantee?
A.The seller didn’t make any promise.
B.The buyer has paid the seller in advance.
C.The buyer asked for help within the promised time.
D.The seller proves that there is nothing wrong with the product.
23.Which of the following is true according to the passage?
A.Not all the sellers made promises.
B.DHgate sometimes will pay the buyers.
C.Sellers should prepay return shipping cost.
D.The buyer can^t keep the products after getting a refund.
