A
Suppose you’re in a rush, feeling tired, not paying attention to your screen, and you send an email that could get you in trouble.
Realisation will probably set in seconds after you’ve clicked “send”. You freeze in horrors and burn with shame.
What to do? Here are four common email accidents, and how to recover.
Clicking “send” too soon
Don’t waste your time trying to find out if the receivers has read it yet. Write another email as swiftly as you can and send it with a brief explaining that this is the correct version and the previous version should be ignored.
Writing the wrong time
The sooner you notice, the better. Respond quickly and briefly, apologizing for your mistake. Keep the tone measured: don’t handle it too lightly, as people can be offered, especially if your error suggests a misunderstanding of their culture(I.e. incorrect ordering of Chinese names).
Clicking “reply all” unintentionally
You accidentally reveal(透露)to entire company what menu choices you would prefer at the staff Christmas dinner, or what holiday you’d like to take. In this instance, the best solution is to send a quick, light-hearted apology to explain your awkwardness. But it can quickly rise to something worse, when everyone starts hitting “reply all” to join in a long and unpleasant conversation. In this instance, step away from your keyboard to allow everyone to calm down.
Sending an offensive message to it’s subject
The most awkward email mistake is usually committed in anger. You write an unkind message about someone, intending to send it to a friend, but accidentally send it to the person you’re discussing. In that case, ask to speak in person as soon as possible and say sorry. Explain your frustrations calmly and sensibly—see it as an opportunity tic hear up any difficulties you may have with this person.
1. After realizing an email accident, you are likely to feel _______.
A. curious B. tired
C. awful D. funny
2. If you have written the wrong name in an email, it is best to ________.
A. apologise in a serious manner
B. tell the receiver to ignore the error
C. learn to write the name correctly
D. send a short notice to everyone
3. What should you do when an unpleasant conversation is started by your “reply all” email?
A. Try offering other choices.
B. Avoid further involvement.
C. Meet other staff members.
D. Make a light-hearted apology.
4. How should you deal with the problem caused by an offensive email?
A. By promising not to offend the receiver again.
B. By seeking support from the receiver’s friends.
C. By asking the receiver to control his anger.
D. By talking to the receiver face to face.
5. What is the passage mainly about?
A. Defining email errors.
B. Reducing email mistakes.
C. Handling email accidents.
D. Improving email writing.
【答案】1. C 2. A 3. B 4. D 5. C
【解析】
【分析】
这是一篇说明文。介绍了因为失误而发错信息的补救方法。
【1题详解】
推理判断题。根据第二段第二句：You freeze in horrors and burn with shame.可以判断出：在你意识到邮件发生了意外时，你的感觉很糟糕。A. curious谨慎的 ；B. tired劳累的，厌倦的 ；C. awful 糟糕的，极坏的；D. funny滑稽的。 故选C。
【2题详解】
细节理解题。根据第二个标题句Writing the wrong time后面内容Respond quickly and briefly, apologizing for your mistake. Keep the tone measured: don’t handle it too lightly, as people can be offered, especially if your error suggests a misunderstanding of their culture(I.e. incorrect ordering of Chinese names).可以判断出：你在邮件上写错了名字，最好以认真的方式道歉，故选A。
【3题详解】
细节理解题。根据第三标题句Clicking “reply all” unintentionally下面内容的最后一句话： In this instance, step away from your keyboard to allow everyone to calm down在这种情况下，远离键盘让大家冷静下来，即避免进一步的牵涉。故选B。
【4题详解】
细节理解题。根据最后一个标题句下面内容In that case, ask to speak in person as soon as possible and say sorry，在这种情况下尽快的去当面说声和道歉，故选D。
【5题详解】
主旨大意题。前三段内容通过问问题和说明情况以及引出主题，处理邮件问题的四个具体方法可以判断出本文主要讲的是处理邮件问题。故选C。
【点睛】这是一篇说明文，题目比较简单的，考查细节题为主。可以使用信息筛选法做题。为了节省时间，可以用先看题目，带着题目在文中寻读的方法找到主题句，理解并找出正确答案。如1题，题目问：在你意识到你的邮件问题时你可能会感到_____，而文章中第二段就是题干信息，后面就是答案，答案是很明显的。
