A
BA0059 to Cape Town
BRITISH AIRWAYS
27th AUGUST
Dear customer,
I am sorry for the disruption(扰乱) to your journey today. When flying Morocco, your aircraft changed its course and flew to Barcelona due to a medical emergency. As a result, the cabin crew are legally out of flying hours to continue on to Cape Town. The service has therefore returned to Heathrow Airport, London to allow for a change of crew.
Your new departure time will be 18:00 on 28th August, arriving in Cape Town at 06:40 on 29th August.
We have arranged rooms for you to stay at the Renaissance Hotel. Breakfast, lunch and a three-minute telephone call will also be provided for you.
We suggest that you take your hold luggage with you when you go to the hotel. For your transport to the hotel, you will need to make your way to bus stop 15. This is located outside the main Terminal (航站楼) building.
Transport back to Heathrow Terminal 4 has been arranged at 14:15 on 28th August. Check-in will be available at Zone A from 15:00. Passengers travelling in First or Club World may check in at Zone D.
I again apologize for the inconvenience and frustration you have been caused. I can assure you we are doing our best to make your wait as comfortable and brief as possible. Thank you very much for you understanding.
Yours faithfully,
Reg Harper
Customer Service Duty Manager
PO Box 10 Heathrow Airport
Hounslow Middlesex TW6 2JA
21. What will be offered to passengers?
A. Three meals. B. Three telephone calls.
C.An overnight stay at a hotel. D. Transport to and from their homes.
22. When will passengers come back to Heathrow Airport.
A. At 15:00 on 27th August. B. At 14:15 on 28th August.
C.At 18:00 on 28th August. D. At 06:40 on 29th August.
23. What’s the main purpose of the letter?
A. To give advice. B. To issue an apology.
C.To show thankfulness. D. To make an announcement
