A
BA0059 to Cape Town
BRITISH AIRWAYS
27th AUGUST
Dear customer,
I am sorry for the disruption(扰乱) to your journey today. When flying Morocco, your aircraft changed its course and flew to Barcelona due to a medical emergency. As a result, the cabin crew are legally out of flying hours to continue on to Cape Town. The service has therefore returned to Heathrow Airport, London to allow for a change of crew.
Your new departure time will be 18:00 on 28th August, arriving in Cape Town at 06:40 on 29th August.
We have arranged rooms for you to stay at the Renaissance Hotel. Breakfast, lunch and a three-minute telephone call will also be provided for you.
We suggest that you take your hold luggage with you when you go to the hotel. For your transport to the hotel, you will need to make your way to bus stop 15. This is located outside the main Terminal (航站楼) building.
Transport back to Heathrow Terminal 4 has been arranged at 14:15 on 28th August. Check-in will be available at Zone A from 15:00. Passengers travelling in First or Club World may check in at Zone D.
I again apologize for the inconvenience and frustration you have been caused. I can assure you we are doing our best to make your wait as comfortable and brief as possible. Thank you very much for you understanding.
Yours faithfully,
Reg Harper
Customer Service Duty Manager
PO Box 10 Heathrow Airport
Hounslow Middlesex TW6 2JA
1. What will be offered to passengers?
A. Three meals. B. Three telephone calls.
C. An overnight stay at a hotel. D. Transport to and from their homes.
2. When will passengers come back to Heathrow Airport.
A. At 15:00 on 27th August. B. At 14:15 on 28th August.
C. At 18:00 on 28th August. D. At 06:40 on 29th August.
3. What’s the main purpose of the letter?
A. To give advice. B. To issue an apology.
C. To show thankfulness. D. To make an announcement
【答案】1. C 2. B 3. D
【解析】
本文属于通知，讲述因为航班旅客生病因此航线做了调整，为此对旅客表示道歉，并提供了相关的弥补措施，比如提供宾馆，以及告知调整之后的时间。
【1题详解】
细节理解题。根据第三段We have arranged rooms for you to stay at the Renaissance Hotel. Breakfast, lunch and a three-minute telephone call will also be provided for you.可知，航空公司为旅客安排了住宿的宾馆，并提供早餐和午餐，故选C。
【2题详解】
细节理解题。根据第五段Transport back to Heathrow Terminal 4 has been arranged at 14:15 on 28th August.可知，返回希思罗第四航站的班车时间调整为8月28日下午2：15，故选B。
【3题详解】
推理判断题。本文讲述因为航班旅客生病因此航线做了调整，为此对旅客表示道歉，并提供了相关的弥补措施，比如提供宾馆，以及告知调整之后的时间，故可知本文主要告知旅客，故选D。
