投诉信1
结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：
1． 提出投诉内容；
2． 说明具体情况；
3． 提出解决办法。
Suppose you bought a woolen scarf(围巾) by mail order but later found a hole in it. Write a letter of complaint to describe that matter and require settlement. Do not sign your own name at the end of your letter, using “Li Ming” instead.
